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Last updated: September 12, 2026

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Welcome to The Eco Connection. These Terms of Service and Refund Policy apply when you visit our website, purchase a product, download a digital resource, or otherwise interact with our shop.

By using this website or placing an order, you agree to these terms.

 

About The Eco Connection

The Eco Connection offers educational content, creative goods, digital resources, and occasional physical products inspired by thoughtful consumption, regenerative living, and our connection to nature.

Questions about an order or these policies? Contact us at:

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Email: theecoconnectioninfo@gmail.com
 

Products, Pricing, and Orders

We work to keep product descriptions, prices, and availability accurate. However, we may correct an error, update a listing, change availability, or cancel an order when necessary.

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Prices are shown in [USD] and do not include applicable taxes or shipping unless clearly stated otherwise.

Some physical products may be made to order or fulfilled by a third-party print-on-demand partner. Production and delivery estimates are shown at checkout or on the relevant product page.

Digital Products

Digital products, downloads, templates, guides, and other electronic resources are for personal use only unless a product page clearly states otherwise.

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You may not copy, resell, distribute, share, reproduce, or use digital products for commercial purposes without written permission from The Eco Connection.

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Because digital products can be accessed immediately, they are generally non-refundable after delivery or download. If you receive the wrong file or experience a technical issue, contact us within 14 days of purchase and we will work to resolve it.

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Refunds and Returns

We want you to receive what you ordered in good condition.

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Damaged, defective, or incorrect physical items

If your item arrives damaged, defective, or incorrect, please email us at theecoconnectioninfo@gmail.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

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Change-of-mind returns

Because many physical products are made to order, we do not currently accept returns or exchanges for change-of-mind purchases, incorrect sizes selected by the customer, or items that have been used, worn, washed, altered, or damaged after delivery.

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Please review product descriptions, sizing information, and your order details carefully before purchasing.

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Order Changes and Cancellations

Many products enter production soon after an order is placed. If you need to change or cancel an order, contact us as soon as possible at theecoconnectioninfo@gmail.com.

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We cannot guarantee that an order can be changed or canceled once production or fulfillment has begun.

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Shipping

Shipping destinations, costs, processing times, and estimated delivery times are shown at checkout or in our separate Shipping Policy.

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The Eco Connection is not responsible for delays caused by carriers, weather, customs, incorrect shipping addresses provided at checkout, or circumstances outside our reasonable control.

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Intellectual Property

All original content on this website including text, photographs, graphics, branding, digital resources, and product designs belongs to The Eco Connection unless otherwise credited.

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You may not use, reproduce, modify, or distribute our content without prior written permission. We do welcome sharing our content for educational purposes with proper credit, and linking to it's original page. 

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Educational Content Disclaimer

The Eco Connection shares educational content, personal experiences, and product opinions for general informational purposes only.

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Our content is not medical, dental, legal, financial, or professional advice. Please consult an appropriately qualified professional for guidance related to your individual needs.

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Links to Other Websites

Our website may include links to third-party websites or affiliate links. We are not responsible for the content, policies, products, or practices of third-party websites.

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If a post or product page includes affiliate links, we will disclose that relationship clearly.

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Changes to These Terms

We may update these Terms of Service and Refund Policy from time to time. The most current version will always be posted on this page with the updated date above.

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Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

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Contact Us

For order support, refund questions, or policy questions, contact:

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The Eco Connection
theecoconnectioninfo@gmail.com